Meet Meghan Rose – Transplant Service Delivery Manager
What makes a great transplant IT install partner?
- Understanding the world of transplant: You don’t need to explain clinical workflows to us because we know them already and can speak with you at the level of a trusted colleague. AND we know the technical side! This helps your users feel reassured and in good hands from the start.
- A smooth conversion: We know how to manage conversion scope and the complexities of mapping and testing. We know project management and how to mitigate challenges because we’ve done it before.
- Analysts set up for rockstar post-live support: We take educating analysts about transplant seriously, and we know how to mentor them in a way that is fun and sets them up for success long-term.
- Doing the right thing the first time: We have the experience and creativity to think outside the box and deliver elegant solutions no matter the complexity.
- Full team approach: Unlike other consulting firms, we support each of our consultants and projects closely. We don’t just provide people to help with the workload, we provide strategic partnerships. Our company leaders maintain close involvement on every project all the way up to our executive leadership to ensure the project runs smoothly and go live is a success. As a smaller, more focused company, we’re set up to support transplant better than anyone else.
How do I know this? Over the past decade, I have worked directly on 11 transplant implementations and advised on several more. Now, I manage HDM’s transplant services offering. I wanted to write this post to introduce myself and share some of my experiences.
I started my healthcare IT career in 2008 as an implementer at Epic. My first client was the University of Iowa, which was only the second ever organization ever to go live with the Phoenix transplant application. I learned a lot and became fascinated with the world of transplant care. I love the complexity, the medical miracle of it, and the people who work in transplant are some of the most amazing people I’ve ever met. There’s just something very special about this industry.
After the University of Iowa, I installed many more organizations including University of Colorado, OHSU, University of Chicago, Mount Sinai Medical Center in New York, Hennepin Medical Center in Minneapolis, and I advised on many more including CHOP, Dartmouth, UTSW, Yale and Stanford. I managed Epic’s Foundation System build, led transplant demos for medical directors and executives for organizations interested in transitioning, and served as a developer for what would become the standard Surgical SmartForms to generate transplant operative notes.
After working with Epic, I transitioned to consulting with non-transplant specialties, broadening my understanding of healthcare organizations as a whole. I worked on an informatics team doing strategic planning, build and training for PCMH, Meaningful Use, PQRI, and MIPS. I worked as a manager of a team of Epic Ambulatory analysts and understood IT management on the hospital side instead of the vendor side. I consulted as a strategic planner for revenue optimization efforts for outpatient specialties. And lastly, I designed new dialysis workflows for four safety-net hospitals. Throughout this time, I kept an eye out for ways to get closer to the transplant world until I found the perfect opportunity: working with Health Data Movers.
My vision for the transplant service line is to provide our customers with resources who are knowledgeable and dedicated to your success. We aren’t just a consulting firm that recruits experienced analysts. We specialize in transplant, we will continue to specialize in transplant, and we are passionate about supporting this amazing industry because we love it.