Nearshore Epic Services. Onshore Confidence.
What is Horizon?
HDM Horizon is Health Data Movers’ nearshore Epic delivery model, extending your in-house team with dedicated, Epic-certified consultants working in your time zone. Horizon combines structured phases (Engage, Shadow, Transfer, and Sustain) to keep your Epic operations running and improving. Keep headcount within budget.
Horizon consultants work in real time alongside your team, inside your workflows, with the same accountability and Epic fluency you’d expect from an onshore hire.
Four Phases. One Transition.
1. Engage
Align on delivery engagement and a demand management assessment. Confirm security and compliance requirements. Together, we work through an onboarding checklist, review your existing ticketing system, and align on scope.
2. Shadow
Horizon analysts embed with your team in read-only mode — capturing tribal knowledge and building the runbook that will guide everything that follows. Nothing is expected back from your team during this phase.
3. Transfer
The queue moves to Horizon module by module, on a sequence we agree to together. SLA takes effect for each module as it transfers over.
4. Sustain
Horizon operates on your time zone hours, with a weekly queue review, monthly trend reporting, and a quarterly business review — keeping performance visible and the partnership accountable for the long run.
Free Your Team for What’s Next.
Designed for Epic Teams Under Pressure
- Incident and ticket queue support
- Enhancement and optimization backlogs
- Go-live and upgrade surge staffing
- Multi-module Epic support (Ambulatory, Inpatient, Revenue Cycle, and more)
- Organizations scaling Epic support without scaling onshore headcount
Why partner with Health Data Movers?
Epic support is not a side capability—it’s a core part of what we do. Our teams understand the operational, clinical, and technical complexity behind keeping an Epic operation healthy, and bring a practical, outcome-focused approach to every engagement.
—Healthcare-focused Epic delivery expertise
—Proven experience supporting Epic incident management, enhancements, and project work
—Practical framework (Engage, Shadow, Transfer, Sustain)
—Cross-functional support across applications, integration, and project management
—Teams built for partnership, accountability, and execution—wherever they sit
Our nearshore team handles the day-to-day break-fix work that keeps your Epic operation stable—so your onshore staff can focus on strategic priorities instead of the ticket queue.
—Real-time ticket triage and resolution
—SLA-driven response and resolution times
—Root cause analysis and documentation
—After-hours and overflow coverage
—Trend reporting to prevent recurring issues
Horizon consultants build, test, and optimize Epic workflows—turning a growing enhancement backlog into steady, predictable delivery.
—Workflow and build optimization
—Enhancement backlog management
—Testing and validation of changes
—Collaboration with clinical and operational stakeholders
—Continuous improvement recommendations
When a go-live, upgrade, or module rollout needs more hands, Horizon scales your team quickly with consultants who already know your environment.
—Go-live and upgrade staffing
—Module rollout support
—Testing and validation support
—Documentation and training support
—Flexible scaling up or down with project timelines